Re: 21st Century LFS
Posted: 03 Aug 2011, 21:05
The other thing about visiting a shop in person is... you can pick the individual fish you want to buy. If you want half a dozen corys you can choose the individuals. Also, as a regular customer you can build a relationship with the retailer, which I think is invaluable.
From the retailers side, mail-order can expand their market, in a huge country like the USA its probably a good idea. But they are vulnerable to complaints, such as... the fish were dead on arrival, they died after a day, etc. Its all difficult to prove, more so if they live far away. A bit sickening if they leave the shop in fantastic health. So is it worth the trouble?
A retailer like most people, doesn't want an argument but at the same time they don't want their goodwill taken advantage of. I imagine it only takes one crappy customer to spoil what would otherwise be a good day. Fortunately most people are reasonable... (-:

From the retailers side, mail-order can expand their market, in a huge country like the USA its probably a good idea. But they are vulnerable to complaints, such as... the fish were dead on arrival, they died after a day, etc. Its all difficult to prove, more so if they live far away. A bit sickening if they leave the shop in fantastic health. So is it worth the trouble?
A retailer like most people, doesn't want an argument but at the same time they don't want their goodwill taken advantage of. I imagine it only takes one crappy customer to spoil what would otherwise be a good day. Fortunately most people are reasonable... (-:


