PlanetCatfish.com

I bought a new Jager 100w heater last week for my cory tank. In this tank there are (were) 11 very nice and uncommon gold laser corydoras.

When I got home from work today, I found the heater (which had been calibrated at 24.5°C with a digital thermometer from my other tank) was actually heating the water to 35.5°C needless to say, the corys were looking a little sick. All but two of them is dead due to the exessive heat in the tank.

Could you please advise me of where I stand as far as compensation goes, as replacement fish could cost me a great deal of money and I am a little annoyed that this has happened...

Could you either call me on 447918 123456 or reply to this email and let me know what Eheim can do about the situation.


Regards


Paul Fox

Dear Mr. Fox

Thank you very much for your inquiry by email. We are sorry to hear that you have such problems with a jäger heater.

We kindly ask you to send the faulty heater together with the invoive and a list with the damage back to our service deparment:

EHEIM Gmbh & Co. KG
Plochinger Strasse 102
73779 Deizisau
Germany

So we can test the heater and repair it or change it into a new one.

I hope that this information is helpful for you.

If you have further questions please don't hesitate to contact us again.

With best regards

i.A. Cornelia Veith
Service