Received less fish, dead fish, sick fish from seller in this forum

Items for sale in the United States of America and Canada.
hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

I bought pleco and other fancy fish from aquabid and other sites before, never had such a big loss and missing fish.
I spent a whole night to compose this post, I could have made more money by working at somewhere else tonight. =)) :))

I don't want to take advantage of anyone to get free fish, but I believe the transactions here need to be fair.

I am looking forward to working with the seller to sort out the issue.
Viktor Jarikov
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by Viktor Jarikov »

The whole thing stinks but it needs to be worked out between you two. If this fails, both sides should be able, if willing, to present their side of their story to us, the third party... even though there is no guarantee this will help any but it might.

Finally, if this is a friendly transaction between two hobbyists and there is no explicit business policy, which had to be understood and agreed upon before the purchase, this issue could be pretty hard to judge for a third party.
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hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Viktor Jarikov wrote: Fri Jun 29, 2018 4:42 pm The whole thing stinks but it needs to be worked out between you two. If this fails, both sides should be able, if willing, to present their side of their story to us, the third party... even though there is no guarantee this will help any but it might.

Finally, if this is a friendly transaction between two hobbyists and there is no explicit business policy, which had to be understood and agreed upon before the purchase, this issue could be pretty hard to judge for a third party.
Thank you for your reply!
The seller charged me for the 180 pair, but he didn't send.
He didn't tell me I need to report the dead fish within two hours, but just 2 hours after the package arrived, he tole me the new rule.
he didn't mentioned I need to pay for the additional unexpected shipping of $64 , but he said he won't refund me the 180 pair which charged me $110 bucks. No refund after two months.
hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Update:
The seller said he would send me 2 more 136b.

but there was actually
3 L136b missing, 1 L129 missing, 1 L183 missing, 1 L129 died upon arrival, 1 L183 died upon arrival
That's 5 fish missing, 2 fish dead upon arrive
The seller sent only 1 extra green dragon, NOT 2 extra green dragon.
Above all, I should have the reimbursement of the 6 fish.
(other experienced forum member has pointed out in the post that fedex won't reimburse the dead fish even if seller buy the insurance)

I don't think sending me 2 l136 is fair, especially the shipping is expensive.
hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

This is the message I plan to send to the seller:

Dear Seller:

I don't want to take advantage of anyone to get free fish, I simply want our business to be fair.

Other experienced seller in the forum has pointed out:
1. Fedex won't reimburse the dead fish even if we buy the insurance.
2. Seller should reimburse the fish doa

here is my calculation based on the price in your receipt:
Extra shipping is $64, I will pay half of it: $-32
1 183 missing, 1 183 dead upon arrival: $30x2=$60
1 extra green dragon: I own you $-20
1 L129 missing, 1 L129 doa, $18x2 = $36
3 L136 missing: 19x3 =$57
1 pair of L180 missing: $110
So in total: 110+57+36-20+60-32= $211

Please reimburse by July 04. I have been waiting for the refund for over two months.
After that date, I will file a paypal dispute since paypal has 180 days buyer protection.
I would file complains through BBB.
EdWalker
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by EdWalker »

If I were you I'd file that paypal dispute now.

And if that does not work, file a chargeback with your bank/credit card company.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by TwoTankAmin »

File a PayPal disputes as soon as possible in all cases. Get it on record. Paypal allows for people to settle things and for the person who filed to report the problem as resolved if and when it is. There is no risk in filing, but there is a risk in not doing so. Paypal will look at all evidence. this includes of the seller does not have a published policy on things Lie DOAs and refunds. they will also consider all email communications as well.

In looking at this thread the thing that also sticks out is that the seller does not appear to have any concern for the welfare of the animals in their care. Unfortunately, there are no fish police :law-police:
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hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Update:

Seller called me, :)] and told me that he found the missing fish in a tank at the corner of his fish room.
I think it's very normal for pleco breeders not to know how many fish they have in their tank :)) :))

Seller also told me he complained to his heat pack supplier about the cold heat pack, so that his supplier would do a better job next time.

Waiting for the refund now.
hdayin
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Would someone help me to delete this thread?
This forum should be full of love and peace ^:)^

Seller and me are all set.

Thanks a lot!
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by Linus_Cello »

Thanks for the update.
Moderator, if not delete thread, lock it.
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