Received less fish, dead fish, sick fish from seller in this forum

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hdayin
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Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Hello Everyone,

I need your advice and help to understand the business conventions here.

I would rather believe the seller didn't intentionally send me less fish, because I talked to him quite a few times over the phone, and he has been in the forum selling fish for a long time. So I post this article only seeking for advice, I am not pointing finger to the seller.

I bought many pleco fish in one shipping package from a famous seller in this forum.

I paid overnight delivery.
When I received the package in the morning, the heat pack was totally cold.
Two fish arrived dead. I sent the picture to the sell in about 2 hours. No refund received so far.

Several group of pleco fish missed 1 or 2 fish that the seller promised to send me.
One group has one extra fish, but still the total number of fish is still not right: about 3 fish were not sent to me.
I told the seller about that, but the seller insisted he sent me the right number of pleco.

The seller told me he paid more shipping (about 80 dollars more than his estimation), and he found one pair pleco I bought are sick (with white fungus), so he didn't send the pair to me. But I paid about 100 dollars of the pair, and I never received the refund yet.
(PS: This missing pair was not included in 3 missing fish).

One breeding group arrived with white fungus and most of them died within a week.
The seller said when he sent out the fish, there was no white fungus.
Is it possible for fish to grow white fungus over night? Or is it because the heat pack didn't work during the shipping?

Please advise!
Many thanks!
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Let me summarize my question here:
1. If buyer received dead fish and sent pictures in about 2 hours, will buyer get the refund?
2. For unexpected additional shipping cost: will buyer pay for it?
3. If the heat pack stopped working and fish arrived sick and died within several days, will there be partial refund?
4. If buyer received less fish, but seller believes he/she sent the right number of fish, what's the next step?

Thanks!
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by TwoTankAmin »

Most sellers offer a live arrival guarantee. It does not matter where the fault may lie if fish arrive dead or ready to die. The seller is still responsible.

It is the responsibility of the seller to pack the fish properly and to take any other steps necessary to insure the fish arrive alive and healthy.

It is the responsibility of the seller to know how to count the number of fish sent.

The problem with dealing with individual sellers is when things go awry in their lives, this can translate to their fish dealings. health, divorce, loss of job, drinking or drugs all can become an issue and suddenly the best reputations go by the wayside.

However, it is equally important to understand that there are also unscrupulous buyers out there who try to scam honest sellers.

Normal practice is to try and work things out so all parties are satisfied. It doesn't always work this way. Depending on how you paid you have some recourse by filing a complaint with a credit card company or with PayPal. You need lots of evidence however, Emails. receipts etc.

In the end you may need to out the seller as dishonest in order to help protect other members here from being taken advantage of. Also, bear in mind there is the other (seller's) side of this story which we have not yet heard.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Thanks for your sharing the best practice!
So far, I still guess the seller was too busy when packaging more 40 pleco fish, so the number was not correct and he didn't notice the white fungus on some of the pleco fish.

The first deposit to hold fish (the group of L183 was not included here)

The seller told me he didn't ship me the L180 pair, because he observed some fungus on L180.
I appreciate it, but I have not received any refund yet.
deposit_hide.PNG
Last edited by hdayin on Fri Jun 29, 2018 5:51 am, edited 3 times in total.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

2nd payment including L183 breeding group
2ndPay_hide.PNG
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Agreement of shipping cost before I made the payment: I pay $100, seller pay $40
ship_cost1_orig.png
Last edited by hdayin on Fri Jun 29, 2018 4:40 am, edited 1 time in total.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

When seller bring the package to fedex, fedex charged $214.
actualshipping.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

At first, I found only received 9 L183 (including one dead L183), while the seller said he sent me 10 L183
I sent the picture of two dead fish (the other could be L129).

Two months past, I have not received any refund for the two dead fish yet.
open1.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Seller told me the additional cost in shipping needs to be included in my cost.
seller said he shipped 10 green dragon to me, but I only received 9, and most of them are small.
I also noticed 1 L129 is missing, 3 L136B are missing.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Seller said he need to wait for FEDEX to reimburse the two dead fish.
(I bought fish from other sellers, they didn't tell me to wait for Fedex to reimburse the dead fish).

I did some simple calculation to argue with him.
argue1.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

We all agree that Most bags has 3 pleco.
Seller said some bags has 4 fish.
But I saw some bags only has two fish.

And I found some L183 has white fungus spots.
argue2.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

I thought it was a fungus infection.
Seller thought it's shipping damage.

Anyway, is it OK to put two adult l183 pleco in one bag?
sick1.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by stuby »

hdayin wrote: Fri Jun 29, 2018 5:07 am Seller said he need to wait for FEDEX to reimburse the two dead fish.
(I bought fish from other sellers, they didn't tell me to wait for Fedex to reimburse the dead fish).

I did some simple calculation to argue with him.

argue1.png
Fedex doesn't reimburse for DOA.... that is on the seller. Also if the pacage is late Fedex doesn't guarantee arival time on live fish..... I can direct you to where it has this if you want to see it. So if they are waiting for Fedex they will be waiting a very long time!

Chuck
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

Zooming in ...
sick3.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

stuby wrote: Fri Jun 29, 2018 5:24 am
hdayin wrote: Fri Jun 29, 2018 5:07 am Seller said he need to wait for FEDEX to reimburse the two dead fish.
(I bought fish from other sellers, they didn't tell me to wait for Fedex to reimburse the dead fish).

I did some simple calculation to argue with him.

argue1.png
Fedex doesn't reimburse for DOA.... that is on the seller. Also if the pacage is late Fedex doesn't guarantee arival time on live fish..... I can direct you to where it has this if you want to see it. So if they are waiting for Fedex they will be waiting a very long time!

Chuck
Thanks for your information!
The package was delivered in the morning, so I think FEDEX fulfilled their service commitment for overnight delivery.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by stuby »

I would say so! Any DOA is on the seller for sure...… and no shipping company covers DOA. Even if they buy the extra insurance it means nothing and all they did is waste more money. After all, the seller/shipper needs to pack correctly not the shipping company.... in this case Fedex.

Chuck
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

I kindly asked the seller to double check the number of pleco fish.
I told the seller I lost another L183 due to fungus infection.

I was also wondering if the fungus infection was caused by bad heat packs in the package: when I received the package, the heat pack was totally cold.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

I told the seller the infected fish are keep dying, and the one left in the tank also got infected.
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by hdayin »

More dead fish, more pictures, it seems the dead pleco was infected with some serious fungus:
dead2.png
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Re: Received less fish, dead fish, sick fish from seller in this forum

Post by bekateen »

Sorry for your experience. Although I'm not a big seller, this is exactly why I don't ship. Local pickup only. I keep prices low, in part for the inconvenience to the buyer, but there are bigger reasons too.

Regards, Eric
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