Empty photo contributor e-mail...

[MatsP]

I just received a "Thanks for your photo contribution" e-mail, with no content at all...

--
Mats

[Jools]

Odd, there is no record of it on the notifications table. What date and timestamp was on it?

Jools

[Lars Jamne]

…on February 13th I received a blank e-mail from the webmaster e-mail, no subject nor any messagebody... Attched is a screenshot of it…

[MatsP]

I've just forwarded the mail to you.

It arrived at 10AM today.

I'm not sure if it's targetted at me tho??

--
Mats

[Jools]

The ones (and there were several) on the 13th February were due to an environmental bug in how the images were sent out - it won't happen again - they are characterised by having no subject.

I've sent details to Mats re his unique one to see if we can't jointly figure it out.

Cheers,

Jools

[RickE]

Me too now

[email protected] via ds1554.dreamservers.com

[MatsP]

Me too now

[email protected] via ds1554.dreamservers.com

You got an EMPTY email with a subject, or no subject either?

--
Mats

[Dave Rinaldo]

I don't know if this fits the concern.
I didn't think much of it and sent it to trash!
I forwarded the mail to Mats.

(no subject)
Inbox
x
[email protected] via ds1554.dreamservers.com

Feb 5 (12 days ago)

to me

[MatsP]

I don't know if this fits the concern.
I didn't think much of it and sent it to trash!
I forwarded the mail to Mats.

(no subject)
Inbox
x
[email protected] via ds1554.dreamservers.com

Feb 5 (12 days ago)

to me

I'm pretty sure that's the same one that Jools said is fixed above.

--
Mats

[RickE]

Me too now

[email protected] via ds1554.dreamservers.com

You got an EMPTY email with a subject, or no subject either?

--
Mats

Hi Mats

Mine came today at 10.00 am. No content, but the subject was 'thanks for your photo contribution'.

[MatsP]

Ok, so that's the "new" problem. I will look at that tonight (and tomorrow if I haven't fixed it by then).

--
Mats

[Jools]

Mats,

This is a priority, I'll be online most if tonight if I can assist?

Jools

[MatsP]

Just got home, will have a look now.

--
Mats

[Jools]

Just randomly occurred to me that it might be something rendering the email. Maybe one solution is to put a tracking number (id) in there somewhere?

Jools

[MatsP]

Yes, a tracking ID would be a good idea. Needs to go in the subject...

I can't get my local mailserver to work, somehow. [I do wish I had a linux machine at this point...]

--
Mats

[MatsP]

Update: I have my e-mails working. Unfortunately, not much help...

--
Mats

[Shovelnose]

Got one a few minutes ago.

[MatsP]

I have tried the forum mail system (which is what we use for the email notifications) - I've sent myself more than 350 e-mails, a variety of sizes/content and I can't make it go wrong.

--
Mats

[Jools]

I wonder if it's a display/rendering issue. What email software are people using to view these emails?

Cheers

Jools

[MatsP]

I wonder if it's a display/rendering issue. What email software are people using to view these emails?

Cheers

Jools

I'm viewing it in Gmail, but I did "view original", and there is absolutely nothing there. If it's a display issue, you should see some "broken HTML" in plain text form.

--
Mats

[Jools]

Somehow, people who should be getting My Cats reminders are getting blank emails with the wrong title (e.g. "Thank you for your photo contribution").

Is that a statement that you've figured out, or a guess?

--
Mats

[MatsP]

I just tried the sending side for one of each of "Photo" and "my cat" (by making two entries "not sent").

Still no idea what could be going wrong. Will have to quit quite soon, as I'm leaving early tomorrow morning for CSG auction (and will need to bag some fish before I leave).

--
Mats

[Jools]

It's something I've figured out and is verified. People getting photo contributor emails got them fine others on the same "send batch" got blank "Thanks ..." when they should have got my cats reminders; in the database BLOB there is the correct reminder HTML.

It's a doozy. Meantime, I've swapped all live and pending sends to test.

Jools

[MatsP]

That almost seems to be a problem in the forum code, then?

--
Mats

[Jools]

First of all, the issue only concerns "My Cats" update emails, for now, they have all been moved over to test so nobody (except me) gets these faulty emails. So, no more empty emails for my cats users.

That almost seems to be a problem in the forum code, then?

Yes.

OK, here is a, hopefully, clear and full technical description of the issue.

a) On the notifications table, everything appears OK. I have checked three records that went out blank and have valid code in the BLOB/record.

b) On the notifications table, the subject is "My cats update reminder", on the email, the subject is "Thanks for your photo contribution".

c) Photo contribution emails work fine.

As a side idea, it would be useful to have a page that shows the email in a browser. It can be used as a "Doesn't display right? Click here" type facility in the email as well as other uses.

[Jools]

Fixed. The issue was to do with the cached copy of the email template being blank. A little unsatisfactory as I don't know how that came about and it doesn't explain fully the subject behaviour but it is likely an effect of the messenger class as, curiously, the phpBB designers elected to put the subject code in the email template. However, it's working again in test mode.

Switching it back on in live now at a throttled rate of three emails per 10 minutes. Will monitor for a while.

Well, there goes the morning!

Jools

[Jools]

This is now resolved.

Jools

[MatsP]

Good work finding that. We may want to figure out why we got an empty template tho'?

--
Mats

[Jools]

Good work finding that. We may want to figure out why we got an empty template tho'?

I _think_ (but it's not proven), that is was caused by me running the send job from the command line. The timings fit and I could see that it would give the resulting cached files different access (chmod) permissions than if run automatically.

Jools

[Smilingpiranha]

Hi, not sure if this is the right place for me to post this. But I received an email on 18th Feb this year thanking me for a photo contribution, I'm a little confused by this as I haven't been active on the site for a good 2 years at least.

The email body text was completely blank, just the title saying "Thank you for your photo contribution"

Any idea why I have received this email so out of the blue, and also what photo it was?

Many thanks
SP